Returns and Refund Policy for ITSecServices

1. Returns

1.1 Eligibility: We accept returns on items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.2 Non-Returnable Items: Some items are non-returnable, including but not limited to [list specific items or categories, e.g., downloadable software, gift cards, etc.].

2. Refunds

2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

2.3 Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

3. Exchanges

3.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] to arrange an exchange.

3.2 Exchange Process: To exchange an item, please send an email to [email protected] with the details of the issue. We will provide instructions on how to proceed with the exchange.

4. Shipping

4.1 Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective/damaged item.

4.2 Shipping Costs: Shipping costs are non-refundable unless the return is due to our error or a defective/damaged item.

5. Contact Information

For any questions regarding our Returns and Refund Policy, please contact us at [email protected].